The full command platform as a native app — tap the bottom tabs to move between live command, the incident timeline, citizen intake, public updates and the audit trail.
Burst pipe near a residential road, with photo.
Classified Water · High. Municipal response required.
Routing to Municipal Water Response · P1.
Text + photo of a burst pipe near Marigold Rd, Ward 7.
Triage flagged municipal water response as required.
Priority P1, escalation to the on-call supervisor.
Public Comms is preparing the citizen-facing message.
Audit will record decisions and close the loop.
“We’ve received your report of a burst pipe on Marigold Rd. A municipal water team has been dispatched and is on the way. We’ll update you when it’s resolved.”
“The power outage in Ward 4 has been restored. Thank you for your patience.”
Location, category (water), urgency (high) and contact extracted from text + photo.
Infrastructure / water emergency, high severity. Municipal response required.
Assigned to Municipal Water Response at priority P1; escalation to on-call supervisor.
Citizen-facing message drafted and published to the status page.
Burst water pipe (CIV-4821) intake → triage → dispatch in 3 minutes. 4 agent handoffs, 5 decisions logged. Routed P1 to Municipal Water Response; citizen notified. Awaiting field resolution.